Job Title-: Duty Manager

Job Description :

4-6 Year Experience

  • Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations, Business Centre, Airport Services, Doormen and Bell Services.
  • Staffing & Scheduling of the shift & allocation of duties
  • Train and develop Associate in the department, in technical, administrative and Managerial abilities, keeping an eye at future growth.
  • Assist the DFOM/FOM in his/her duties.
  • Assist DFOM/ FOM with daily selling strategy as well in daily operations.
  • Perform all Front Office jobs in demand times.
  • Ensure that the department complies with and exceeds the hotel operating Standards.
  • Lead by example on aspects of courtesy, helpfulness and grooming/ overall presentation.
  • Maintain Company sanitation standards in the department.
  • Achieving Customers delight through friendly and proficient service at the Front Office Operation and ensure repeat business through personalized, efficient service.
  • Responsible for on-going training in the department, which is necessary to maintain and improve standards of service, profit margins, as part of process improvement and TQM principles.
  • To plan and ensure smooth daily operation of the Front Office Department.
  • Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis.
  • Conduct regular associate training, monthly meeting and develop tracking system for all training.
  • Develop departmental training activity plans.
  • Develop and maintain standards and procedures manuals both LSOP and Best Current Practice as followed and practiced in the local market conditions.
  • Regular inspections of all sections to ensure quality standards are maintained and in good working condition.
  • Maintain staffing levels in line with Hotel occupancy and productivity.
  • Manage and develop all Front Office associates and provide them with necessary coaching & counseling, support and guidance as required.
  • Ensure all check-ins/outs are efficient within require time frame and as per Brand Standards.
  • Monitors preparation and distribution of daily forecasts and reports prepared by shift in charge; ensure accuracy of reports.
  • Enforce proper and reliable handling of tour desk.
  • Handle relevant comments or complains of hotel guests and informs to the Management.
  • Ensure presence and proper appearance of all associates and on time.
  • Promote positive attitude, friendliness and helpfulness.
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